1. Who We Are

This Privacy Policy explains how Nehgandh Leisure Realties, LLP (“we,” “our,” or “us”) collects, uses, shares, and safeguards information when you use our websites, products, and services (collectively, the “Services”). By using the Services, you agree to the practices described here.

2. Scope

This Policy applies to information we collect online (including our website and contact forms) and offline (such as events or phone support).

3. Information We Collect

We collect information you provide directly (e.g., name, email, phone, address, booking details, inquiries), information collected automatically (e.g., device identifiers, IP address, log data, cookies and similar technologies), and information from third‑party sources (e.g., marketing and analytics providers, social platforms where you interact with our content).

4. How We Use Information

We use information to: (a) provide and improve the Services; (b) respond to inquiries and provide customer support; (c) personalize content and communications; (d) send administrative messages and marketing communications (you can opt‑out at any time); (e) analyze usage and perform research; (f) detect, prevent, and respond to fraud, abuse, security risks, and technical issues; and (g) comply with legal obligations.

5. Legal Bases (Where Applicable)

Where required by law (e.g., in the EEA/UK), we process personal data on the basis of consent, to perform a contract, for our legitimate interests (such as improving Services and ensuring security), and to comply with legal obligations.

6. Cookies & Similar Technologies

We and our partners use cookies and similar technologies to operate the website, remember preferences, understand engagement, and tailor content. You can manage cookies through your browser settings, but some features may not function properly if you disable cookies.

7. Sharing & Disclosure

We do not sell your personal information. We share information with: (a) service providers and vendors who process data on our behalf under appropriate safeguards; (b) affiliates and group entities; (c) business transferees in the event of a merger, acquisition, or asset sale; and (d) authorities, regulators, and others when required by law or to protect rights, safety, and security.

8. International Data Transfers

Your information may be processed in countries other than your own, including where our service providers are located. Where required, we implement appropriate safeguards for cross‑border data transfers.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy (including to meet legal, accounting, or reporting requirements), after which we delete or anonymize it.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

11. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the relevant age of consent where you live). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

12. Your Rights & Choices

Depending on your location, you may have rights to access, correct, update, delete, or port your information; to withdraw consent; and to object to or restrict certain processing. In India, you may have rights under the Digital Personal Data Protection Act, 2023 (DPDP Act). In the EEA/UK, you may have rights under the GDPR/UK GDPR. In California, you may have rights under the CCPA/CPRA. To exercise your rights, contact us using the details below.

13. Marketing Communications

You can opt out of marketing emails by using the unsubscribe link in those messages. Even if you opt out, we may still send you non‑marketing messages related to your use of the Services.

14. Do Not Track

Some browsers offer a 'Do Not Track' (DNT) signal. Our Services do not currently respond to DNT signals. We will update this Policy if our practices change.

15. Third‑Party Links & Services

Our website may link to third‑party sites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We recommend you review their privacy policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Effective Date' and will be effective when posted. We encourage you to review this Policy periodically.

17. Contact Us

If you have questions or requests relating to this Policy or your personal information, contact:

Nehgandh Leisure Realties, LLP
Email: info@serenityhills.in

Privacy Policy